Privacy Policy

PRIVACY NOTICE

Last updated August 4, 2021

 

Thank you for choosing to be part of our community at The Gunnison County Electrical Association, Inc. (“Company“, “we“, “us“, “our“). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at privacy@gcea.coop.

 

When you visit our website https://www.gcea.coop (the “Website“), and more generally, use any of our services (the “Services“, which include the Website), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to this information. We hope you take some time to read through this privacy notice carefully, as it contains important details. If there are any terms in this privacy notice with which you do not agree, please discontinue use of our Services immediately.

 

This privacy notice applies to all information collected through our Services (which, as described above, includes our Website), as well as, any related services, sales, marketing or events.

 

Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.

Table of Contents

 

  1. What information do we collect?
  2. How do we use your information?
  3. Will your information be shared with anyone?
  4. Do we use cookies and other tracking technologies?
  5. How long do we keep your information?
  6. How do we keep your information safe?
  7. Do we collect information from minors?
  8. What are your data privacy rights?
  9. Do you respond to “Do-Not-Track features?
  10. Do Colorado residents have specific data privacy rights?
  11. Do we make updates to this notice?
  12. How can you contact us about this notice?
  13. How can you review, update or delete the data we collect from you?

 

1.    What information do we collect?

Personal information that you provide

In Short:  We collect personal information that you provide to us.

 

We collect personal information that you voluntarily provide to us when you register on the Website, express an interest in obtaining information about us or our Services, when you participate in activities on the Website, or otherwise when you contact us.

 

The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the Services you use. The personal information we collect may include the following:

 

Personal Information Provided by You. We collect names; phone numbers; email addresses; mailing addresses; usernames; passwords; billing addresses; debit/credit card numbers; online identifiers; and other similar information.

 

Payment Data. We may collect data necessary to process your payment if you pay your electricity bill online, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is processed through SmartHub and stored by National Information Solutions Cooperative. You may review their privacy policy here: https://www.nisc.coop/privacy-policy/. Any payment data that we collect from you when you use the “Pay Now” feature on the Site, is deleted once the transaction is complete and is not stored. If you use the telephone IVR system to pay your electricity bill, once the call is completed the information you provide is deleted. Your information is stored only for the duration of the Pay Now session or telephone IVR session and then it is deleted. In the case of payments in cash which exceed certain dollar thresholds, we will collect personal information from you in order to comply with Internal Revenue Service rules.

 

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

 

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Website.

 

We automatically collect certain information when you visit, use or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website and other technical information. This information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes.

 

Like many businesses, we also collect information through cookies and similar technologies. The information we collect includes:

 

  • Log and Usage Data. Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our Website and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity in the Website (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’) and hardware settings).

 

  • Device Data. We collect device data such as information about your computer, phone, tablet or other device you use to access the Website. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model Internet service provider and/or mobile carrier, operating system and system configuration information.

 

  • Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Website. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing us access to the information or by disabling your location setting on your device. Note however, if you choose to opt out, you may not be able to use certain aspects of the Services.

 

2.   How do we use your information?

In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

 

We use personal information collected via our Website for a variety of business purposes. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds on which we rely next to each legal purpose listed below under “ 3. Will Your Information Be Shared With Anyone?”

 

We also may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve the Website, our other Services, and your experience interacting with us. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.

 

3.   Will your information be shared with anyone?

In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

 

We may process or share your data that we hold based on the following legal reasons:

  • Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
  • Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
  • Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
  • Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

 

More specifically, we may need to process your data or share your personal information in the following situations:

 

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Place API). To find out more about Google’s Privacy Policy, please refer to this link.
  • Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third- party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Website, which will enable them to collect data on our behalf about how you interact with our Website over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, pages or features, and better understand online activity.
  • We do not share, sell, rent or trade any of your information with third parties for their promotional purposes.
  • We only share and disclose your information with the following categories of third parties. If we have processed your data based on your consent and you wish to revoke your consent, please contact us using the contact details provided in the section below titled “How can you contact us about this notice?“.
  • Data Analytics Services
  • User Account Registration & Authentication Services
  • Payment Processors

 

4.   Do we use cookies and other tracking technologies?

In Short:  We may use cookies and other tracking technologies to collect and store your information.

 

Most Web browsers are set to accept cookies by default. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Service. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Website.

 

We use technologies like cookies to provide, improve, protect, and promote our services that are advertised on the Website. “Cookies” are alphanumeric identifiers in the form of text files that are inserted and stored by your web browser on your hard drive. The Company may set and access cookies on your computer or wireless device to track and store preferential information about you. We may gather anonymous information about you and other users of our Service through cookie technology on an individual and aggregate level. Such information is used within the Company internally and is only shared with third-party service providers, if any, on an aggregated or non-personally identifiable basis. For example, cookies help us with things like understanding how you are interacting with the Website, and improving the Website based on that information. Tracking technologies in addition to cookies that we may use may include beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

 

Cookies can be “Persistent” or “Session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while Session cookies are deleted as soon as you close your web browser.

 

We use both Session and Persistent Cookies for the purposes set out below:

 

Cookie Domain Type / Retention Description
_ga_# www.gcea.coop Session Used to distinguish individual user by means of designation of a randomly generated number as client identifier. This allows for calculation of visits and sessions
_gat# www.gcea.coop Session Enables Google Analytics to regulate the rate of requesting data.
_ga www.gcea.coop Persistent / 2 years Records particular ID used to come up with data about website usage by the user.
_gid www.gcea.coop Session Keeps an entry of unique ID which is used to come up with statistical data about website usage.
#collect www.gcea.coop Session Used to send data such as behavior and device information to Google Analytics.
csrftoken gcea.upgrade.guide Persistent / 1 year or until a user submits a form Helps prevent Cross-Site Request Forgery (CSRF) attacks using Javascript.

 

5.   How long do we keep your information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

 

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

 

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

 

6.   How do we keep your information safe?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

 

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information.

 

Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.

 

7.   Do we collect information from minors?

In Short:  We do not knowingly collect data from, or market to, children under 18 years of age.

 

We do not knowingly solicit data from or market to children under 18 years of age. By using the Website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Website. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data that we may have collected from children under age 18, please contact us at privacy@gcea.coop.

 

8.   What are your data privacy rights?

In Short: You may review, change, or terminate your account at any time.

 

If you have questions or comments about your privacy rights, you may email us at privacy@gcea.coop.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

Log into your account settings and update your user account.

 

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements.

 

 Opting out of email marketing

You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list — however, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

 

9.   Do you respond to “Do-Not-Track” Features?

In Short: We do not respond to Do-Not-Track features.

 

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

 

10.    Do Colorado residents have specific data privacy rights?

In Short: We have chosen to voluntarily follow as best practices various aspects of data privacy protection that are found in the Colorado Privacy Act. These best practices include providing you the right to access, correct, and delete personal data, as well as “opt-out” rights regarding your data.

 

As a public utility, consumer data that we maintain are exempt from the Colorado Privacy Act (Colorado Revised Statutes, §§6-1-1301 — 6-1-1313, the “CPA”) under which consumers have specific rights regarding their personal information, so long as we otherwise maintain, disclose, communicate or use such data only as authorized by state and federal law.

 

However, we believe that the best interests of our members our best served by our voluntarily complying with important parts of the CPA, rather than relying on this statutory exemption for public utilities. The provisions of this privacy notice, in their entirety, constitute our disclosures to you regarding our practices under which we endeavor to meet these overall compliance obligations, and to promote the best practices from the CPA that we have chosen to follow. We are committed to the best practices for data privacy which are described in this privacy notice.

 

11.    Do we make updates to this notice?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

 

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

 

12.    How can you contact us about this notice?

 

If you have questions or comments about this notice, you may email us at privacy@gcea.coop by regular mail to:

 

Gunnison County Electrical Association

37250 US-50

Gunnison, CO 81230 United States

 

13.    How can you review, update, or delete the data we collect from you?

 

Based on the applicable laws where you reside, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request access, review, update, or delete your personal information, please submit a request form by clicking here, by logging into your online account to review your settings, or by sending an email to privacy@gcea.coop.