Our members depend on GCEA to provide safe, reliable energy. Our priority is that all GCEA members receive an unparalleled service experience when interacting with GCEA. The GCEA Member Experience touches all aspects of our business: from the safety and reliability of the electricity we provide to homes and businesses, to our rates, billing, and other business processes. From our member tools, to simply how we respond to member’s questions and concerns. From member and community engagement programs to our responses to emergencies -- the GCEA Member Experience means quality and value in everything we do.
Strategic Results:
- • By 2028, increase members’ engagement with GCEA to provide expert energy solutions and advice as measured by periodic surveys.
• By the 2025 annual meeting, increase the percentage of GCEA Members who are engaged and cast votes in annual elections of directors from 14% to 25%.
• By 2026, GCEA employees and Board Members will collectively increase the hours of volunteer service given annually in the local community.